Faulty, damaged or not as described
If anything in your Matchday Box arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund - your choice. You don't need to send the item back.
Lost in transit
If your order hasn't arrived within 30 days of dispatch, contact us and we'll reship it or refund you in full.
Change of mind
We don't offer refunds for change of mind, so please check the contents before ordering. This doesn't affect your rights under the Australian Consumer Law.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
How to request a refund
Email matchdaybox.info@gmail.com with your order number. Refunds go back to your original payment method within 5-10 business days of approval.